![]() If the router does find a new firmware update, install the new firmware:.Intermedia cannot install or setup the new router for you, but you can call your IT or the manufacturer of the new router and they can help you set it up.We recommend that you do not buy another Netgear WNR or WNDR series router as another Netgear router can have this same issue.If the router does not find a new firmware update, then you or your IT will need to replace the router with a recommended or serviceable router. ![]() Under the Advanced tab > Expand Administration > Firmware Upgrade > Click the Check button:.Check to see if the Netgear router has a newer firmware version:.If it still shows the Netgear router's IP as the Primary DNS server, then that means the firmware on the Netgear router still does not allow disabling DNS relay/proxy.After making that change, reboot the Polycom phones and check the app log again.If you do, then DNS relay/proxy needs to be disabled on those devices.If you do not know, consult with your IT. Find out if you have any of the devices above on your network.On another device that's acting as a DHCP and/or DNS server on the network, such as a Windows Server.Another router or layer-3 device on the network, like a managed switch, or.If the log shows the Netgear router's IP address or another private IP address as the Primary DNS server, then this means there's a setting called DNS proxy/relay that's still enabled on either:.They will need to see if the log shows the phone's Primary DNS server as 8.8.8.8 or not.Call Intermedia Cloud Voice Technical Support and have a representative log into one of the Polycom phones after it reboots to check the very end of the phone's 'app' log.Reboot the router, all computers, and all of the Polycom phones.On the left-hand side of the page under Setup > click on Internet Setup > Select the option that says Use These DNS Servers > Enter the following:.Make sure only do to these steps during a time when you can afford to take your network offline.The steps below can take your phones and computers offline for 10 minutes or much longer if an unexpected problem arises.First try to disable DNS proxy/relay by doing the following:.This makes some Netgear routers incompatible with Polycom phones unless Netgear releases a newer firmware version that disables DNS proxy after following the steps below.On some firmware versions, DNS proxy/relay cannot be disabled, which causes intermittent registration failures on only Polycom phones.The remaining steps below are only required if you have or plan to purchase Polycom phones.Please see the screenshot below for other Netgear routers that this configuration can be applied to.Īfter configuration, it should look like this. Please contact Intermedia to obtain the necessary Port ranges that need to be added as Service Objects to your firewall. You will need to create service objects for IP ports that pertain to the Intermedia VoIP product being used.Begin adding the new rules by clicking on ‘Add Priority Rule.Once it has been verified that none are in use, click on the ‘Delete All’ button.Ensure that none of the preconfigured rules are in use.Choose the Server closest to your location.Take the average of 3 bandwidth tests using this link: InternetSpeedTest.Uplink Bandwidth: Set this to 80-95% of your max Upload bandwidth limit.Turn Bandwidth Control On > Check the box and click ‘Apply’. ![]()
0 Comments
Leave a Reply. |